Reference

Our Terms Shape How Your Account Works

When you open an account with us, these terms define what happens next — from your first DANA deposit through to withdrawals, how we keep your data secure…

Account access rulesPayment and withdrawal termsData and account securityHow we handle disputes

Explore Lobby Read FAQ

Which Terms Apply to You and Why

grand4d Service availability depends on jurisdiction. Users are responsible for checking local law before access.

These terms form the agreement between you and grand4d from the moment you create your account. They cover how you can use the lobby, what you can and cannot do, how deposits via DANA, OVO, GoPay and QRIS work, and what happens if you want to

1
close your account. Your access depends on local law — where local law permits, we operate the platform and its games. If any part of these terms conflicts with the law in your region, that law overrides what we've written here. We keep the right to
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update these terms, and we'll tell you what changed before they take effect.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

REACH US WHEN YOU NEED TO

How to Contact Us About These Terms

If you have questions about what these terms mean for your account, or you want to dispute something, there's a clear path to get in touch. Our support team can walk you through any part of the agreement and help you understand how it applies to your play.

Team online

Live Chat

Open the chat widget inside your account lobby, available during play hours. A team member will respond to questions about your terms and account rights in minutes.

Email Support

Send detailed term questions to our support address. We'll review your message and respond with a clear explanation of how the terms apply to your situation.

Account Settings

Log in and go to Settings > Legal Documents to view the current version of these terms anytime. You can also request a copy be sent to your email.

HOW WE PROTECT YOUR STANDING

What These Terms Safeguard for You

These terms lay out how we handle your account data, your payment info, and your right to withdraw earnings.

Data Handling

We collect your name, email, phone and payment details only to verify your account and process deposits and withdrawals.

Account Security

Your password and two-factor authentication protect your account. We use encryption for all deposits via DANA, OVO, GoPay and QRIS.

Cookie and Tracking

We use cookies to keep you logged in and remember your preferences.

Data Retention

We keep your account data as long as your account is active.

Dispute Resolution

If you dispute a withdrawal or transaction, open a support ticket with as much detail as you can.

Right to Request Changes

You can request corrections to your account details, ask what personal data we hold, or ask us to delete it…

Terms and Conditions FAQ

Real questions from players in Surabaya, Bandung and across Indonesia about how these terms work in practice.

If you violate a core term — like using a fake identity, depositing from someone else's DANA account, or using bots — we'll suspend your account and freeze any balance pending investigation. We'll notify you of what went wrong and give you a chance to respond before taking further action.

Yes. Log into Settings, select Close Account, and confirm. We'll process your final withdrawal request within one business day if you have a balance. After closure, you won't be able to log back in, but we keep your transaction history for compliance.

If we make material changes — like new fees or withdrawal rules — we'll email you at least 14 days before they take effect. If you don't agree, you can close your account without penalty before the new terms start.

If you share your password or leave your device unattended, you're responsible for any play or withdrawals made in your name. But if you alert us to suspicious activity and we confirm fraud, we'll investigate and may reverse unauthorized transactions.

Open a support ticket with your withdrawal ID and explain the issue. We'll trace the transaction with our bank and payment processor. If the money is stuck in transit, we'll recover it. If it reached your OVO or GoPay account, we'll guide you through next steps.

Yes, the same terms apply across all devices — browser, app, tablet, phone. The only difference is interface; your account rights, deposit rules, and withdrawal terms are identical everywhere you log in.

Log into your account, go to Settings > Legal Documents, and you'll see the current version. You can also email support to request a full copy be sent to your email address within 24 hours.

Our Terms Shape How Your Account Works

How to Contact Us About These Terms

Live Chat

Email Support

Account Settings

What These Terms Safeguard for You

Data Handling

Account Security

Cookie and Tracking

Data Retention

Dispute Resolution

Right to Request Changes

Terms and Conditions FAQ

01 What happens if I break one of these terms?

02 Can I close my account anytime?

03 What if grand4d changes these terms?

04 Am I liable if someone hacks my account?

05 How are disputes about my withdrawal handled?

06 Do these terms apply if I play on mobile or desktop?

07 Where can I see the full text of these terms anytime?

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